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Return Policy

Thank you for your purchase! We hope you are satisfied with your order. However, if you are not completely happy with your purchase for any reason, you may return it for a full refund or exchange. Please review our return policy below for more information.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. Returned items must be in unused condition with all original tags and packaging intact.

RETURN PROCESS

To initiate a return, please click here to fill out the RMA form, or email [email protected] to obtain a Return Merchandise Authorization (RMA) number.

After receiving your RMA number, securely pack the item in its original packaging, including your proof of purchase, and send it to:

iTech Devices
Attn: Returns
RMA #
Office 1904, Metropolis Tower
Opp Bay Square, Dubai, UAE 186138

Please note that you are responsible for return shipping costs. We strongly recommend using a trackable shipping method.

EXCEPTIONS

For defective or damaged products, please contact us using the details below to arrange a return or exchange, and we will provide a prepaid shipping label.

REFUNDS

Once we receive and inspect your returned item, we will process your refund or exchange. Please allow at least ten (10) business days from receipt of your return for processing. You will receive a notification by email once your return has been completed.

Please Note:

  • A 25% restocking fee will apply to all returns. except in cases of defective, damaged, or incorrect shipments.
  • A 50% restocking fee may apply in the following cases:
    • Missing or replaced components.
    • If the item is not defective after a DOA (Dead on Arrival) claim.
    • RMA requests made after the warranty period, which may be approved under specific circumstances within 30-45 days.
    • Damaged or tampered packaging.

The following conditions may lead to a replacement denial:

  • Mismatch between the returned item and the details on the RMA form.
  • Physical damage or tampering with the product.

QUESTIONS

If you have any questions about our return policy, please contact us at:

Phone: +971-554255786
Email: [email protected]