Shipping Policy

Your Tech Delivered Fast and Easy by iTECH Devices

iTECH Devices is committed to delivering your IT equipment quickly and securely. We offer a variety of shipping options to meet your needs and budget across the UAE.

Free Standard Shipping (UAE):

• Orders placed before 02:00 PM UAE Standard Time will ship the same day (excluding weekends and holidays).
• Expect delivery within 3-5 business days after your order is processed (1-2 business days).
• Delivered by Aramex, DHL, or FedEx between 8:00 AM and 8:00 PM.

Expedited Shipping Options (UAE Only):

• Quick Arrival (1-3 business days): Orders placed before 02:00 PM UAE Standard Time.
• Speedy 2-Day Transit: Orders placed before 02:00 PM UAE Standard Time.
• Next-Day Standard: Orders placed before 02:00 PM UAE Standard Time, delivered by the next business day.
• Priority Next-Day: Delivered by 10:30 AM the next business day with orders placed before 02:00 PM UAE Standard Time.

You can contact us to select any of the expedited shipping options or for any additional assistance.

International Shipping:

• iTECH Devices ships worldwide via DHL, FedEx International, and UPS.
• Orders placed before 02:PM AM UAE Standard Time will ship the same day (excluding weekends and holidays).
• Delivery timeframes vary depending on the destination and chosen carrier.
• Customers are responsible for any applicable customs duties and taxes in their respective countries.

Weekend and Holiday Shipping:

• iTECH Devices does not ship on UAE public holidays or weekends (Friday and Saturday).

Missing Items or Questions:

If you are missing an item from your order, please contact our Shipping Support Staff at +971-554255786.

For any shipping questions, feel free to contact our Sales Department at +971-554255786.

Frequently Asked Questions:

Q: My tracking number isn't working. Why?

A: Sometimes, packages from the same order ship separately. Please wait a few days for all items to arrive. If anything's missing, contact our shipping department. For damaged packages, reach out directly to the carrier.

Q: How can I reschedule my DHL or Aramex delivery?

A: Check your delivery notification for rescheduling options or make adjustments online through the carrier’s website. You can also leave specific instructions for the driver.

Q: Do you ship internationally?

A: Yes, iTECH Devices offers worldwide shipping via DHL, FedEx, and UPS International. Please note that customers are responsible for any customs duties and taxes.

Q: Can you ship to APO/FPO addresses?

A: Yes, but delivery times can range from 5-10 business days due to logistical limitations. We appreciate your understanding and patience.

Additional Notes:

If you need any help, have additional instructions regarding your delivery, or want an update on your tracking status, feel free to reach out to our support team. We're here to assist you through multiple channels:

• Call us at +971-554255786
• Email us at orders"@itechdevices.ae
• Chat with our support team via our website

We are committed to ensuring a smooth and seamless delivery experience for you. Please don’t hesitate to contact us for any questions, special requests, or tracking updates!